Terms of Service
By selecting and completing services with Hop To It Organizers, LLC or any subsidiaries thereof, you are accepting the following terms of service as set forth in this agreement (the “Agreement”):
SCHEDULING
It is strongly recommended, and in some instances required, that the client completes an Assessment Call and Professional Consultation prior to scheduling organizing sessions or service appointments. This allows the organizer to best evaluate the fit for services and the client’s site in order to provide estimations of time and cost based on the identified work to be completed (scope) within the project.
All on-site work is booked with 2 hour minimums, however, the standard session is 3 hours. Additional time may be booked in session increments at the current session rate to a maximum of 6 working hours per day per professional organizer.
Organizing sessions available may include:
- Micro Session: 2 hours
- Mini Session: 3 hours
- Half Day Session: 4 hours
- Full Day Session: 6 hours
Sessions of 6 hours include a short meal break up to 30-minutes. Unscheduled session time exceeding more than 15 minutes past the scheduled session end time will be charged an additional hour at the current hourly rate per hour.
CANCELLATION AND RESCHEDULING
Keeping scheduled appointments are of high importance to respect everyone’s time. Organizing sessions and appointments are a time reserved exclusively for clients. We understand unplanned issues can arise and there may be a need to cancel or reschedule an appointment.
The client understands that rescheduling is preferred over cancellation.
Clients may cancel or reschedule without penalty by notifying us at least 48 hours in advance of their scheduled appointment. Cancelling or rescheduling may be completed online, calling in, emailing or sending a text.
No Show: Missed appointments without any prior notice may be subject to a charge of 100% of scheduled appointment time. The client is considered a “no show” if they are not present 15 minutes past the scheduled appointment time.
Late Cancellation/Rescheduling : Cancellations and rescheduling are considered late when the client does not cancel or reschedule within 48 hours prior to a scheduled appointment time. Appointments cancelled or rescheduled within 48 hours prior to a scheduled appointment time may be subject to a cancellation charge of 50% of scheduled appointment time. Appointments cancelled or rescheduled within 24 hours prior to a scheduled appointment time may be subject to a cancellation charge of 75% of scheduled appointment time.
Hop To It Organizers, LLC reserves the right to cancel or reschedule appointments. Should a cancellation or rescheduling occur within 48 hours prior to client’s appointment time, a new appointment will be scheduled based on availability. No penalty will be assessed to the client.
Exceptions: Illness, serious injury, or death in the family may supersede cancellation or rescheduling penalties.
PAYMENT
Hop To It Organizers, LLC accepts payments in person or online via cash, check, and credit card. Mailing Address:
Hop To It Organizers, LLC
6380 Guilford Rd.
Clarksville, MD 21029
Payment for À La Carte Services: Due and expected immediately at the conclusion of each session or upon purchase.
Payment for Packaged Services: Due and made in full prior to the first session upon checkout or in the form of check, credit card, or ACH bank draft upon invoice or purchase.
Payment for Subscription Services: Due and made in accordance to subscription type and terms upon checkout or in the form of check, credit card, or ACH bank draft upon invoice or purchase.
Payment for Virtual Organizing Services: Due and made in full prior to the first session in the form of check, credit card, or ACH bank draft upon invoice or purchase.
If alternative payment arrangements are made, they will be included as a separate document delivered directly to the client as an addendum to this Agreement.
Supplies and materials are an additional cost at the discretion of the client. Client agrees to reimburse Hop To It Organizers, LLC for authorized expenses for supplies and materials needed for their project promptly upon request. Hop To It Organizers, LLC will not purchase supplies or materials on behalf of the client without their authorization. Hop To It Organizers, LLC may bring organizing solutions already purchased and offer to client to purchase at cost if the client desires to purchase. Hop To It Organizers, LLC does not mark up organizing products previously purchased.
Hop To It Organizers, LLC will provide basic organizing supplies as part of their service. This will include items such bags for sorting (white, black, clear), sticky notes, labels, command hooks
SESSIONS
Clients must remove and secure firearms and other “private” personal items from the areas where organizers will be working before their session begins. Hop To It Organizers, LLC is not responsible for any such items not removed or secured prior to the session.
As much as possible, clients are strongly encouraged to plan for uninterrupted time during sessions. Time is built in to enable short breaks.
Pets should be secured or otherwise in a state so as not to interfere with the organizing session as it is in progress. Clients are responsible for the costs of all damage or injuries caused by pets to any organizers or personal property.
Each session is a minimum of 2 hours up to a maximum of 8 hours. Sessions of 6 or more hours include a 30-minute break.
CLIENT PROPERTY AND PRIVACY
Client makes all final decisions on what they keep, sell, donate or dispose of.
A Homeowners or Renters insurance policy is required to be in force by client during rendering of services and client will provide evidence of such insurance policy to Hop To It Organizers, LLC upon request.
Client agrees that their Homeowners or Renters insurance policy is the primary policy for any property damage claim, not any Hop To It Organizers, LLC policy.
Client agrees to inform the organizer of any object that they deem to be of high value, fragile, or sentimentally treasured. In these cases, the organizer may choose not to handle such an object.
Client agrees to waive subrogation against Hop To It Organizers, LLC or their insurance policy for any claims paid by their Homeowner or Rental insurance policy. (Client’s Homeowner policy is the best protection for their personal belongings. It should provide replacement cost with no depreciation and is the best place to schedule items that, due to their age or rarity, should be scheduled such as antiques, jewelry, fine arts, etc.)
As a member of the National Association of Productivity and Organizing Professionals (NAPO), a Professional Organizer with Hop To It Organizers, LLC is bound to and adheres by their Code of Ethics. Client physical, verbal, and intellectual content will remain confidential and will not be shared with outside parties, unless required by law.
Recommendations and suggestions regarding procurement and/or retention of legal, financial, accounting, or other documents may be made by the organizer to expedite the organizing process. However, all final decisions regarding these documents should be made by the client or their personal CPA, Attorney, Financial Advisor, or other professional.
Residential Organizing Service Descriptions:
Personalized and custom organizing
Space/floor planning, organizing systems and solutions design with up to three edits
Product sourcing assistance, shopping for supplies and materials
Donations haul and drop-off (smaller loads) and/or schedule pick up service (larger loads)Rightsizing services may include packing, excluding specialty or large items
Phone, email, and text check-ins (packaged services only)Add-On Services (Billed at hourly rate)
PROJECT MANAGEMENT AND COORDINATION
Arrange and coordinate outside vendors and services to handle large volume donation pick-ups, trash removal, shredding, auction, or other services.
POLICIES
Inclement Weather: In the event of inclement weather in which it is not safe for driving, consideration will be given to reschedule without cancellation charge providing the session is rescheduled within two weeks of the originally scheduled date.
Accepting Client Gifts: In general, gifts are not accepted from clients. There are occasions where accepting a small gift may be appropriate, such as seasonal or holiday gifts, but any such gifts are not expected and are not solicited by Hop To It Organizers, LLC.
Session Time: The session begins once the organizer arrives on site. Activity will wrap up approximately 15 minutes before the end of the session to allow time for review, payment processing, and scheduling of future sessions.
Session Confirmations: Remembering session appointments is the responsibility of the client. As a courtesy, clients may receive a reminder message via email and/or text, but this is not a guarantee.
COVID-19
Hop To It Organizers, LLC is vigilant about upholding health and safety standards in accordance with CDC guidelines and recommendations as well as local orders and regulations for everyone involved in on-site organizing sessions. Staff, subcontractors, and employees will abide by such by wearing a face covering, practicing physical distancing as much as possible, and proper hand-washing. Client agrees to follow the same CDC guidelines and recommendations and local orders and regulations during their on-site session.
PHOTOGRAPHY AND CONSENT RELEASE
Client hereby grants permission to Hop To It Organizers, LLC representatives, to take and use: photographs, videos and/or digital images of themselves and/or their space. These resources may be used in marketing materials, promotional, news releases and/or educational materials. These materials might include printed or electronic publications, social media sites, web sites or other electronic communications.
Client further agrees that his/her name and identity will not be revealed in descriptive text or commentary in connection with the image(s) unless otherwise authorized. The client agrees that the use of these images will be without compensation to him/her. All negatives, prints, and digital reproductions shall be the property of Hop To It Organizers, LLC. Client shall have no action against Hop To It Organizers, LLC for any use of such images including but not limited to for rights of publicity.
AGREEMENT OF CONFIDENTIALITY
It is understood and agreed to that disclosure of information by the client may provide certain information that is and must be kept confidential. To ensure the protection of such information, and to preserve any confidentiality necessary under patent and/or trade secret laws, it is agreed that
1. The Confidential Information to be disclosed can be described as and includes:
Personal information, including medical, financial and other private information relating to the client and/or family members which may be disclosed verbally or in viewing the client’s space and/or belongings, regardless of whether such information is designated as “Confidential Information” at the time of its disclosure.
Business information, including invention description(s), technical, personal and business information relating to proprietary ideas and inventions, ideas, patent-able ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, costs, profit and margin information, finances and financial projections, customers, clients, marketing, and current or future business plans and models, regardless of whether such information is designated as “Confidential Information” at the time of its disclosure.
2. As the recipient, Hop To It Organizers, LLC and its agents agrees not to disclose the confidential information obtained from the client to anyone unless required to do so by law.
3. This Agreement of Confidentiality states the entire agreement between the parties concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.
If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.
WHEREFORE, the parties acknowledge that they have read and understand this Agreement and voluntarily accept the duties and obligations set forth herein.